Amazon Account Suspension
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Big Faction: Best Amazon Account Suspension Services
If you are an Amazon seller, you must know that Amazon follows strict rules and policies on its marketplace. If any seller violates the policies, then their Amazon seller account suspended.Â
Amazon account suspension means that the seller’s account is temporarily or permanently disabled, by which they cannot manage their listings, can’t take new orders, and sometimes their funds may also be held. In this situation Amazon account suspension text comes, in which the reason for suspension and the process for submitting the appeal is mentioned.
What is Amazon Account Suspension?
Amazon account suspension means that Amazon has temporarily blocked a seller’s account, due to which the seller cannot manage their listings or sell products. This suspension occurs when Amazon policies are violated.
When a seller’s Amazon seller account is suspended, Amazon sends an Amazon account suspension text, which mentions the reason for the suspension and the process for appealing. After suspension, the seller has to submit a Plan of Action (POA), in which it is explained how the problem has been solved and how such issues will be avoided in the future.
Types of Amazon Account Suspension
Amazon is a strict e-commerce platform which follows strong policies to make its marketplace safe and reliable. If a seller violated these policies, then their Amazon seller account suspended. It is important for every seller to understand the reason for Amazon account suspension and find a solution for it.
In the Amazon account suspension text, Amazon tells sellers why the account is suspended and the appeal process. There are different types of suspension depending on the seller’s situation.
1. Normal Suspension (Temporary Suspension)
This Amazon account suspension is very common. In this case, the seller’s account is temporarily restricted, but there is a chance for an appeal.Â
Common Reasons:
- Violating Amazon’s policies (selling fake or banned products)
- Poor performance metrics (late shipments, high ODR, cancellation)
- Buyer complaints and negative reviews.
2. Denied Appeal Suspension
What if an appeal submitted after an Amazon seller account suspended gets rejected, then it is called denied appeal suspension.
Common Reasons:
- Weak or incomplete POA (Not explaining rules and solutions to Amazon clearly)
- Submitting the same appeal multiple times without changes
- Not providing documents and proof.
3. Permanent Suspension (Blacklist Suspension)
This is the most serious type of Amazon account suspension, in which an Amazon seller account suspended permanently and there is no option for appeal.
Common Reasons:Â
- Repeated policy violations
- Operating multiple accounts without approval.
- Selling fake reviews or counterfeit products.
- Fraudulent activities.
4. ASIN Suspension (Product Listing Banned)
In this case, Amazon seller account is not fully suspended, but only some specific products are removed from Amazon.
Common Reasons:
- Listing restricted or banned products
- Intellectual Property (IP) complaints
- Using fake or manipulated reviews.
5. Velocity Suspension (Sales Growth Issue)
If there is a new account of any seller and suddenly sales increase a lot, so Amazon may temporarily suspend the account for fraud prevention which leads to Amazon account suspension.
Common Reasons:
- Suddenly high sales without a proper record.
- Unusual order patterns that may appear to be fraudulent.
6. Document Verification Suspension
If a seller has submitted incorrect or incomplete documents while creating an Amazon account, their account may be suspended.Â
Common Reasons:
- Mismatch of identity proof or business registration.
- Bank details and tax information are incorrect or missing.
Some Common Reasons for Amazon Account Suspension
Whenever an Amazon account suspended then, Amazon sends an Amazon account suspension text, in which the reason for suspension and the process of appeal is written. Below are some common reasons that can lead to Amazon account suspension.
1. Violation of Amazon Policies
Amazon’s rules and guidelines are very strict. If any seller violates the rule, then their Amazon account suspended.
 Common Policy Violations:
- Listing fake or banned products.
- Providing wrong information in product descriptions and images.
- Contacting buyers for transactions outside Amazon.
- Selling unauthorized or counterfeit items.
2. Poor Performance Metrics
If a seller’s performance metrics are low, then it can lead to Amazon account suspension.
Key Performance Metrics:
- Order Defect Rate (ODR) above 1%
- Late Shipment Rate (LSR) above 4%
- Cancellation Rate above 2.5%
- Increase in negative reviews and buyer complaints
3. Multiple Seller Accounts (Without Approval)
Amazon doesn’t give permission to operate multiple accounts until you get official approval from Amazon. If any seller has multiple accounts without any permission, then Amazon seller accounts can be suspended.
4. Intellectual Property (IP) Complaints
If a seller faces a copyright or trademark violation case, then it can lead to Amazon account suspension.
Common IP Issues:
- Selling branded or trademarked products without authorization.
- Using copyrighted images and product descriptions.
- Inclusion of unauthorized brand name in listing.
5. Fake Reviews or Rating Manipulation
Amazon strictly prohibits fake reviews or rating manipulation. If any seller is involved in these practices, then it results in an Amazon account suspension.
Common Mistakes:
- Trying to get fake positive reviews written on your products.
- Giving negative reviews on competitors products.
- Offering customers free products or incentives for writing reviews.
6. Unauthorized Selling of Restricted Products
Some products on Amazon come into restricted or gated categories. If any seller sells these products without any approval, then it can lead to Amazon account suspension.
Common Restricted Categories:
- Health & Supplements
- Electronics or High-Risk items
- Luxury brands and Trademarked products
7. Fraudulent Activities or Policy Abuse
If any seller misuses Amazon’s system, then Amazon account suspension can be done.
Common Frauds:
- Using Fake tracking IDs
- Using unauthorized third-party services for order fulfillment.
- Price overcharging (Setting high prices artificially)
Amazon Account Suspension - How to Get it Back?
If your Amazon seller account suspended, then there’s no need to take tension. You can recover your account by following some proper steps. It is very important to understand the reason for the Amazon account suspension and submit an appeal in the proper way.
Whenever the Amazon account is suspended, then Amazon sends an Amazon account suspension text, in which there’s a reason for suspension and the process of an appeal is given. If you are doing an appeal in a proper way, then the account can activate again.
1. Understand the Reason of Amazon Account Suspension
First of all, read Amazon account suspension text carefully. It tells why your Amazon account is suspended.
Common Reasons for Amazon Account Suspension
- Policy Violations: Fake products, wrong product details, and unauthorized selling.
- Performance Issues: Negative reviews, late shipment, or high order cancellation rates.
- Multiple Seller Accounts: Using multiple accounts without approval.
- Intellectual Property Violation: Selling unauthorized brands and trademarked products.
- Fake Reviews: If you get fake reviews written on your product.
- Fraudulent Activities: Price manipulation, fake tracking IDs, or unauthorized transactions.
2. Create Strong Plan of Action (POA)
If your Amazon seller account suspended, then it is important to write a strong Plan of Action (POA) for recovering your account.
Three Important Parts of POA:
- Accept Issue: Mention the reason for Amazon account suspension.
- Suggest Corrective Actions: What steps you have taken so that the mistake is not repeated.
- Share Your Future Plans: How you will ensure that you are following Amazon policies.
3. Submit an Appeal to Amazon Seller Performance Team
When your POA is ready, then submit it into Amazon Seller Central.
How to Submit an Appeal on Amazon?
- Login Amazon Seller Central
- Go to Performance Notifications Section
- Open Suspension Notification
- Click on Appeal Option
- Upload your Plan of Action
- Click Submit Button
4. Wait for Amazon’s Response
Amazon will review your appeal and will respond in some days. Response can be 3 possible outcomes:
- Approval: If Amazon is satisfied, then the account will be restored.
- Asking for Additional Information: If something is missing in POA, then Amazon will ask for extra details.
- Rejection: If your appeal is weak, then your Amazon account will be suspended.
5. If Appeal is Rejected then What to do?
If your Amazon account suspension is done and your appeal gets rejected, then follow these steps:
- Contact Amazon Seller Support: Take specific feedback and improve an appeal.
- Hire Professional Appeal Service: If the case is complex, then take expert help.
- Contact Amazon Escalation Team: If multiple appeals are rejected.
Conclusion
If your Amazon seller account is suspended, then do not take tension. First read the Amazon account suspension text carefully and understand the exact reason for suspension. Then, prepare a strong Plan of Action (POA) which convinces Amazon that you have corrected your mistake and will take care of the policies in future.
Big Faction helps you in recovering your Amazon account suspension. Our expert team prepares a proper POA draft for you and helps in submitting an appeal, so that your account can be activated again as soon as possible.
To avoid suspension in future, strictly follow Amazon’s policies, maintain performance metrics, and do ethical business. Avoid the tension of Amazon seller account suspension and grow your business smoothly in association with Big Faction.